Never wire money, send gift cards, or give your account password in exchange for customer service help.If you use a search engine to find the company, though, double check the URL to be sure you’ve found the company’s official site, not a scammer’s site. That will get you to the company’s website to look for customer service contact information -maybe a phone number, email address, or a way to submit a message directly through their website. Type the company’s website address directly into your browser. Visit the company’s official website for contact information.If you still have it, the packaging, manual, or other print material for your product is a good source of real customer service information. They might also ask for your personal information, or to get remote access to your computer.īusiness imposter scams have the same end goal - getting your money or information. When you contact them, they’ll offer to “resolve” the problem you may have - if you wire money to them or send gift cards. Some scammers are creating fake customer service information for popular companies and paying for it to show up in your search results. But is the information at the top of your search results actually correct?īased on reports the FTC has gotten, sometimes the answer to that question is: no. If you want to contact a company’s customer service department, you can do a quick search online and often find what looks like its phone number or email. Identity Theft and Online Security Show/hide Identity Theft and Online Security menu items.Unwanted Calls, Emails, and Texts Show/hide Unwanted Calls, Emails, and Texts menu items.Money-Making Opportunities and Investments.Jobs and Making Money Show/hide Jobs and Making Money menu items.Credit, Loans, and Debt Show/hide Credit, Loans, and Debt menu items.Shopping and Donating Show/hide Shopping and Donating menu items.
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